ICB Virtual Receptionist / Cloud IVR

In Virtual Call Centre / Virtual Receptionist, you can Setup a Voice Message as Introduction with Options of Pressing key Option 1, 2, 3, 4, & so on..

Then Configure phone numbers to each option number. Now when your Client calls your Virtual Number your Recorded Voice Message is broadcasted to him with Key-in Options like in EPABX, the Client when Presses Option Key our IVR Server dials outbound call to your option number and connects you with your client calling your Virtual Number. Both of you start talking. Isn't it great? You save huge cost of setup a Reception with EPABX. You are charged for all outgoing calls per 15 sec. basis. So SAVE Infrastructure, Setup & Maintenance Cost.

Interactive voice response IVR is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.

Multi Level IVR: Multi-level IVR is a hierarchical menu structure that expands the capability of the current Auto-Receptionist feature. IVR extends this capability by providing user admin with the flexibility to simplify inbound call flow configurations. It is ideal for companies that need economical, efficient, professional call handling system with real-time logs, recording, etc.

Concurrent Call Handling: Use Call Forwarding to send incoming calls to phones or external phone numbers. with a huge features like Ring on multiple phones in simultaneous or sequential order, Set the length of time a phone rings before calls forward to the next phone, Filter calls by business hours, call screening and caller ID, Activate call recording for free included.

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