SMS Short Code Service for Business Communication

An SMS short code is a short number used for text-message interactions. Depending on the available service and operator arrangements, businesses can use it to receive customer replies, run keyword-based campaigns, collect leads and support two-way SMS engagement.

OnlineSMS short code services can route incoming messages to the relevant account using a registered keyword. For example, a customer can text XYZL followed by a message; the keyword helps identify the business or campaign. Availability, number format, throughput and pricing depend on the service configuration and applicable operator requirements.

Explore our Bulk SMS services, or contact our team to discuss a short code setup.

Short code services are commonly used for lead generation, customer feedback, surveys, voting and campaign responses. With a shared code, a keyword can act as an identifier for your organisation. For example, if your keyword is XYZL, an incoming message beginning with “XYZL ” can be routed to the relevant account, subject to the configured rules.

Common use cases

• Lead generation and campaign response collection
• Customer feedback, surveys and polls
• Alerts, notifications and service interactions
• Keyword-based customer engagement

Actual throughput, delivery and filtering depend on the service, operator and regulatory requirements. Do not assume a short code bypasses carrier filtering or compliance checks.