OnlineSMS DLT Registration
OnlineSMS DLT Registration
OnlineSMS DLT Registration

DLT Registration

TM ID: 1202159246020248247
JoinIndia Technological Solutions Ltd.

DLT Registration is Now MANDATORY.

As per DOT Govt. of India, DLT Registration is Mandatory for Sending SMS & Voice Messages using your own Sender ID. (headers) approvals from any one of the DLT portals is mandatory, else unregistered SMS will be blocked by telecom operators.

To register your self on DLT platform, you need to talk to your operator (BSNL, Videocon, MTNL, Airtel) they will provide you a link where in your need to fill your basic details and have to upload the your KYC documents.

Steps

DLT Registration Steps

Step 1: Entity/Enterprise Registration

KYC (Know Your Customer) documents like PAN, GST, TAN, CIN, etc. Your organisation will get a unique Entity ID.
While registering select JoinIndia Technological Solutions Ltd.
Registration Id: 1202159246020248247

Step 2: Header (Sender ID) registration

Messages are classified into Promotional, Transactional, Service Explicit, and Service Implicit. Entities need to register all their headers on the platform.
Every header gets a unique Header ID that is shared across other DLT platforms seamlessly.

Step 3: Content Template Registration

Register all the templates on the blockchain DLT SMS system. A template once created, the member retains the template ownership.Each template gets a unique Template ID that is shared across other Blockchain DLT SMS platforms seamlessly. Every Content Template should contain Brand Name(s).

Step 4: Templates registered on DLT Platform

Once your template gets approve from DLT platform. Require all the approved template in Excel format. Kindly download (excel format) and email us all the approved templates as provided by operator.
Email: info @ onlinesms.in


DLT Operators

DLT Operators List

You can register any of the below operators as principal Entity to get your headers, templates approved.

Frequently Asked Questions

What is DLT Registration?

DLT stands for Distributed Ledger Technology, which is a blockchain-based registration structure. It keeps a track of every transaction between the company and the customers or other entities of an SMS service network. According to the updated guidelines provided by the TRAI, every SMS bulk service in India must be DLT registered. This rule was devised as an initiative to minimise SMS spam. Resultantly, creating a safer and an explicit environment for the end-customer.

Why Has DLT Registration Been Mandated by TRAI?

DLT registration by TRAI provides benefits to all the parties involved in it, including those who are a part of SMS services, like the end customer or the enterprise itself.
The first and most important advantage that DLT registration offers is eradicating fraud, as telemarketing frauds have been a major problem for a long time in India. The customer’s seal of approval is taken prior to sending the SMS. Hence, utilising a blockchain registration improves the network and makes it more reliable and trustworthy for the customer.
Also, DLT registration means enterprises can reach a greater audience who is genuinely interested in using their services and getting information. This results in a good customer-enterprise relationship and consequently, enhancing marketing strategies.

Who are the Parties Involved?

There are mainly five parties involved in DLT registration: Principal Entity, End Customer, Service Provider, Telecom Operators and Regulator. Every party has a separate role in the network.

What is a Blockchain?

Blockchain is a system of recording information in a way that makes it difficult or impossible to change, hack, or cheat the system. A blockchain is essentially a digital ledger of transactions that is duplicated and distributed across the entire network of computer systems on the blockchain.

What is a Principal entity?

An Enterprise is an Individual or Company who wants to communicate with its customers using Bulk SMS Service. It is an Individual/Entity who want to send SMS to its customers and clients regarding the products and services. Enterprise is also known by the name of Principal Entity.

Who is a Telemarketer?

Telemarketer is the Bulk SMS Service Provider Company from which a business purchases Bulk SMS Service to send SMS to its clients and customers. In other words, telemarketer sends SMS on behalf of the Enterprise (Principal Entity).

What are Bulk SMS Routes?

In the latest TRAI regulations, new Bulk SMS routes have been introduced:

  1. Transactional: Transactional route can only be used by Banks for sending OTP to their clients. Other Bank related messages such as amount debited/ credited, account status, etc. cannot be sent via Transactional route. This route can be used by all Banks including National/ Scheduled/ Private/ Government/ MNC. Transactional route can be used only by Banks for just sending OTP SMS.
  2. Service Implicit: Service Implicit route can be used by business and companies for sending important SMS related to products and service updates. Examples are website/app OTP, payment alerts, purchase details, order delivery, and all other informative messages.
  3. Service Explicit: Service Explicit route can be used for sending marketing related SMS to the customers after receiving their permission. If a customer gives permission to receive promotional SMS, then the messages will come under the Service Explicit category.
  4. Promotional:Promotional SMS includes the marketing related SMS which can be delivered only to the NonDND numbers. SMS sent to promote products and services will come under this category.
What is Service Inferred?

Any message arising out of a customer's action or their existing relationship with the enterprise, that is not promotional, will be considered as Service-Inferred message.

What is Service Implicit?

Service implicit messages are the ones that are generated because you have initiated a transaction with a company and do not have any promotional content or implications.

What is Service Explicit?

Service Explicit: Any service message which doesn't fall under the category of service message (Implicit) will be sent only against service explicit, digitally verified/verifiable consent that has been taken from the subscriber by the respective enterprise.

What is Content Template?

Content Template is the message text which you have to submit on the DLT portal. It is the actual text of your SMS that has to be approved by DLT before sending it to your customers. Content Template has to be submitted for every single message you want to send to your customers in India.
Note:Content Template is mandatory for all type of SMS routes – Transactional, Service Implicit, Service Explicit and Promotional.

What is Consent Template?

Consent Template is used for taking customer’s permission before sending them promotional SMS. In simple words, if a business wants to send promotional SMS to its customers, it has to first submit Consent Template on the DLT platform which can be mapped to promotional messages at the time of approving Content Templates. If you are sending SMS only from the Service Implicit route, then you just need to submit Content Template on the DLT portal. But, if you are sending marketing related SMS, then at first you have to submit Consent Template (Promotional SMS permission) and after it is approved, you have to submit Content Template (actual SMS text).
Note:Consent Template is not required for Service Implicit route.
It is mandatory for Service Explicit & Promotional route only

How to add Header or Sender id in JIO DLT?

Header is a unique combination of six characters representing the brand or company name of the message sender. Header was earlier known as Sender ID. In the revised TRAI DLT regulations for Bulk SMS, Sender ID is denoted by the term Header.

What is the first step of DLT Registration at JIO portal?

Please find DLT URL's mentioned below:

  • Jio DLT Portal: https://trueconnect.jio.com
  • Support Email Id: Jio.ISOMCCSupport@ril.com
JoinIndia Technological Solutions Ltd. having TM ID: 1202159246020248247
After successful registration as an Entity with Jio's DLT Platform, kindly select JoinIndia Technological Solutions Ltd., Registration Id: 1202159246020248247 as your SMS telemarketer.

What is DLT Registration Fee?

DLT Registration Fee vary with different operator's DLT Portal.

How to avoid disruption when Template Scrubbing goes LIVE?

Message content and template ID must exactly match the templates approved in DLT platform

  • The message content you have added should not have extra/missing spaces or new lines.
  • All templates added in OnlineSMS panel must be added with template name and template ID.
  • All DLT approved templates without/wrong/invalid template ID/message content in your account will be rejected post implementation. Sending any of the rejected templates will result in the error. You can access all your templates in your account. Please add DLT template IDs, message content template category or name for templates you wish to use.

How to use DLT Variables in a template?

DLT Variables

  • The maximum character limit for a DLT variable is 30 (as mandated by operators) including space. If you wish to send more characters in variables please request 2 DLT variables ({#var#}{#var#} on DLT platform.
  • Please use the same syntax when adding templates in each platform or can copy paste.
Note: The DLT portals are maintained and supported by respective telecom operators. OnlineSMS staff do not have access to your DLT account and information like template content, template ID, Entity ID etc.


Important

Dos & Don'ts for Content Template Registration.

Important guidelines for registering Content Templates

Do's
Transactional / Service Templates should have fixed and variable sections. A single variable can have Maximum 30 characters including spaces.
If your variable exceeds 30 characters, you may use 2 variable back to back (maximum 60 characters including spaces).
Brand Name is mandatory for OTP related messages. In case the Brand & Entity names differ, upload proof to establish the relationship between them.
Promotional content should be created under 6-digit Numeric Promotional Headers only. Template category is mandatory for Service Explicit & Promotional templates.
Don'ts
Do not exceed 750 characters limit (including variable & fixed sections) while registering Content Templates.
Do not use more than 30 characters (including spaces) in a single variable else the message will not be Delivered.
The total length of variable fields should not be more than 40% of the entire SMS text.
Message should not end with a variable.
Promotional content should not be a part of / should not be used with Transaction / Services template or Headers.

DLT Error Codes

DLT Error Codes | Status | Description

Sr. No. ERROR CODE STATUS DESCRIPTION
1. 195 Expected TLV missing Template not enabled in application. Contact support
2. 600 ENTITY_NOT_FOUND No record found with EID as primary key
3. 601 ENTITY_NOT_REGISTERED No entry of entity on the platform
4. 602 ENTITY_INACTIVE Entity is inactive on the platform, ex: {VI:I}
5. 603 ENTITY_BLACKLISTED Entity is blacklisted on all Platforms
6. 604 INVALID_ENTITY_ID Received wrong Entity ID format or no entity ID tag
7. 605-609 ENTITY_RESERVED Reserved for Entity
8. 610 TELEMARKETER_NOT_REGISTERED No entry of TMID on the Platform
9. 611
611
TELEMARKETER_INACTIVE /
Invalid entity id/Header ID
Telemarketer is inactive on the platform, ex: {VI:I} /
Invalid entity id provided/Invalid Header id for this Entity
10. 612
612
TELEMARKETER_BLACKLISTED /
Invalid CLI
Telemarketer is blacklisted on all Platforms /
Invalid CLI
11. 613-619
613
TELEMARKETER_RESERVED /
Invalid Template id
Reserved for Telemarketer /
Invalid Template id
12. 614 CLI Mismatch with Template Template dose not match with CLI
13. 615 Template or header Invalid Template or header Invalid
14. 616 Invalid category provided Invalid category provided
15. 620 HEADER_NOT_FOUND No record found with header (case sensitive) as primary key
16. 621 HEADER_INACTIVE Entity is inactive on the platform, ex: {VI:I}
17. 622 HEADER_BLACKLISTED Header is blacklisted on all Platforms
18. 623 PEID_NOT_MATCHED_WITH_HEADER Principle Entity ID is not matched with Header ID
19. 624-629 HEADER_RESERVED Reserved for header
20. 630 TEMPLATE_NOT_FOUND No record found with template ID as primary key/no template found
21. 631 TEMPLATE_INACTIVE Template is inactive on the platform, ex: {VI:I}
22. 632 TEMPLATE_BLACKLISTED Template is blacklisted on all Platforms
23. 633 TEMPLATE_NOT_MATCHED Template not matched for given Template ID
24. 634 HEADER_NOT_REGISTERED_FOR_TEMPLATE Header is not registered for the template
25. 635 TEMPLATE_VARIABLE_EXCEEDED_MAX_LENGTH Varibale length exceeded the max configured length
26. 636 ERROR_IDENTIFYING_TEMPLATE Error in Identifying the Template
27. 637 INVALID_TEMPLATE_ID Received wrong template ID format or no Template ID tag
28. 638-649 TEMPLATE_RESERVED Reserved for Template
29. 650 PREFERENCE_NOT_MATCHED Blocked in preferences with MSISDN as PK
30. 651-659 PREFERENCE_RESERVED Reserved for Preference
31. 660 CONSENT_FAILED General error code for Consent
32. 661_669 CONSENT_RESERVED Reserved for Consent
33. 666 SMS Content mis-match SMS Content mis-match
34. 670 SCRUBBING_FAILED General error code in case of any exceptions
35. 671-699 SCRUBBING_RESERVED Reserved for Scrubbing
36. 677 Invalid TM_ID Invalid Telemarketer ID
37. 678 Telemarketer ID does not exist / In active Telemarketer ID does not exist/In active
38. 680 Telemarketer ID blacklisted Telemarketer ID blacklisted
39. 683 SMS Type of header is not match Template SMS Type of header is not match Template
40. 687 SMS Type is not match with header / Template SMS Type SMS Type is not match with header / Template SMS Type
41. 801 Entity is blacklisted Entity is blacklisted
42. 802 EntityID Inactive / Not registered with Airtel EntityID Inactive / Not registered with Airtel
43. 803 Header is blacklisted Header is blacklisted
44. 804 Header Inactive / Not registered with Airtel Header Inactive / Not registered with Airtel
45. 1026 Check Template Template mismatch at application
46. 4106/5101/5102/
5103/5104/5105/
5106/5107/5108
BLOCKED_BY_DLT Message blocked by DLT Scrubbing
47. 4107/4001/
5000/5001
DLT_SCRUBBING_TIMEOUT Timeout while performing DLT Scrubbing
48. 4108/5201/5202/
5203/5204/5205
SENDER_BLOCKED_BY_DLT Blocked by DLT because Sender didn't pass Scrubbing
49. 5301/5302/5303/
5304/5305/5306/
5307/5401/5402/
5403/5404/5405/
5406/5407
TEMPLATE_ERROR Content Template is not Matching/Register
50. 7001/7002/7003 ENTITY_ID_ERROR Entity not Matching

DLT Approved Templates Error

Why do DLT Approved Templates Return Error

Point 1:
Static content of the SMS text submitted to the operator must EXACTLY match with the static content of the DLT template registered on the telecom operator’s DLT portal. Even a single character extra or lesser would lead to the message getting rejected ( Even space or a full stop or any other symbol should not differ ).
For ex. If your DLT template is Dear {#var#} your order with order id {#var#} has been {#var#} . Regards XYZ. then following messages would not work
Sample Text Rejection Reason
Dear Rahul, your order with order id 2345 has been Cancelled. Regards XYZ. is missing
Dear Rahul, your order with order id 2345 has been Cancelled.
Regards XYZ.
Regards XYZ was on the same line in the DLT template
Dear Rahul, your order with order id 2345 has been Cancelled. Regards XYZ Fullstop after Regards XYZ was missed out
Dear Rahul, your order with order id 2345 has been Cancelled. -Regards XYZ - was added before Regards XYZ
Dear Rahul, your order with order id 2345 has been cancelled and a refund has been initiated via IMPS reference id 2882662556775553. Regards XYZ. {#var#} can hold a maximum of 30 character value, if you need to pass a longer value then request a new template/update template and specify 2 or 3 variable placeholders like

Dear {#var#} your order with order id {#var#} has been {#var#} {#var#}. Regards XYZ.

Point 2:
On the telecom operator’s DLT portal, template variables must only be represented as {#var#} ( even if your template needs more than one variables, all the variables should be written as {#var#}

We noticed some cases where users had requested variables as {#var1#}, {#var2#}, #VAR1#, XXXX, #VAR#, {#Var#} these values would not work and your message would be rejected.

Point 3:
Template variable {#var#} can hold a maximum of 30 character string, so in case you wish to pass more than 30 characters then you would need to update your DLT template and add multiple variables. For ex. your DLT template is as follows,
Dear {#var#} your order with order id {#var#} has been {#var#} . Regards XYZ.
and you wish to pass more than 30 characters ( say 90 characters ) value in 3rd {#var#} then the template needs to be
Dear {#var#} your order with order id {#var#} has been {#var#} {#var#} {#var#}. Regards XYZ.

Point 4:
If you are using Updated Template API then you need to ensure proper Value is passed in newly introduced parameter (append in last of Old API) &entityid=170115805**********&tmid=111114**********&templateid=12345467890*********